At Messer Community, we’re here to help you address maintenance concerns efficiently and effectively. To ensure your requests are processed smoothly, we’ve outlined a simple step-by-step process. Please read this carefully so we can assist you better.
1. Ways to Submit a Maintenance Request
You can report your maintenance concerns through any of the following methods:
- Phone: Call our office during business hours at 504-445-6500.
- Email: Send your request to admin@luckycommunities.com.
- Online Form: Fill out the maintenance request form in this blog or on our TWA online portal at https://lucky.twa.rentmanager.com.
- Text Message: Text us at 504-226-5884.
Regardless of the method you choose, providing clear and detailed information is key.
2. Provide Detailed Information
When submitting your request, be sure to include:
- Your name and lot number.
- A detailed description of the issue: Where is it happening? What’s the problem? When did you first notice the problem? Did this issue happen before? Which part of the property is affected by the maintenance issue? Does the problem seem localized to a specific area or is it affecting multiple areas? Did anything specific happen before you noticed the maintenance problem? For example:
- Issue 1: “The outdoor main pipe near Lot 14 is leaking. It’s constantly dripping water and forming a puddle. I noticed this three days ago after the heavy rainstorm. This pipe was repaired last month for the same issue, so it seems to be a recurring problem. The leak is affecting water pressure in the communal area, but it appears to be localized to this one connection.”
- Issue 2: “There’s a pothole in the driveway by the east entrance. It’s large enough to make it difficult and unsafe for cars to pass through. I first noticed it last week, and it’s been growing in size since the snow melted. This seems to be affecting multiple driveways near the entrance.”
- Photos or videos (required): This helps us assess the situation and decide on the best course of action quickly.
3. Management Responsibility
Please note:
The management team is not responsible for issues inside your mobile home.
For example, plumbing, electrical, or appliance issues within your home should be handled by the homeowner or a private contractor.
However, we’ll gladly assist with external park-related concerns, such as:
- Water leaks in shared park areas.
- Damage to park infrastructure.
- Roadway or landscaping issues.
4. Assessment and Next Steps
After receiving your request, here’s what happens next:
- Our team will assess the issue: Based on your description, photos, or videos, we’ll determine what needs to be done.
- We’ll contact vendors: We’ll check with service providers about availability and get quotes for their work.
- Resolution: Schedule with the vendor to fix and resolve the issue.
5. Following Up on a Request
If you would like to follow up on a previously reported issue, please mention that you have already submitted the request and include the service ticket number you received via text when you first reported the problem. This ensures we avoid duplicates and speeds up the process of addressing your concern.
6. Patience is Appreciated
We understand that maintenance concerns can be frustrating, but resolving them often involves coordinating with vendors and their schedules. Rest assured, we are committed to finding the best possible solution as quickly as we can. Your cooperation and patience mean a lot to us.
If you have any questions about this process or need further assistance, don’t hesitate to reach out.
Thank you for helping us maintain a safe and pleasant community for everyone!
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